Eye for online shopping risk 1, battling online scams with Shoplazza

While many online merchants work hard to build their brands and achieve customer satisfaction, unfortunately, there are always scammers who can use the anonymous nature of the internet to rip off unsuspecting online shoppers.  Online shopping scams involve people pretending to be legitimate online merchants, usually with a fake online store or a fake Ad on a real retailer website. 


Today, we will walk you through the following contents.

  1. How do online shopping scams work?
  2. Signs to get spotted.
  3. What Does Shoplazza do to help merchants and customers?


How do online shopping scams work?

We have observed and received feedback from our global shoppers and merchants that scammers use the latest technology to set up fake online eCommerce stores that give genuine feelings as the real online credible stores selling real goods. They may use nice designs and layouts, sometimes stolon or fake logos with legitimate domain names. Everything provides a genuine impression to people who land on them. 


Whatever they sell, there are some common traits that we can spot. The purpose is to convince the audiences that shoppers can benefit a considerable margin by paying way less than market price. Many of these stores offer luxury items such as popular brands of handbags, clothing, jewlerry and electro notices at very low selling prices. Sometimes shoppers may receive the items you paid for but they eventually will be fake products, or you will receive nothing at all. 


One of most significant tip-off indicating the online store may be a scam is the method of payment. Scammer stores will often ask shoppers to pay using a money order preloaded money card or wire transfer. In most cases, it is highly unlikely shoppers will ever see them again or receive the purchased items. 


Scammers tend to by-pass the 3rd party payment gates, since these payment channels like PayPal or Stripes usually adopt a very rigorous verification process to prevent scam, also offering a dispute resolution mechanism to protect the shoppers. 


A newer type of online shopping scams involves the applications of Ads distributed on popular social media platforms to lure shoppers to their fake online stores. Scammers go to different web building SaaS platforms, like Shoplazza, Shopify etc, usually purchase a larger amount of stores and decorate with logo and full setup of products. They operate the stores for a very short period of time, often selling fake branded products. After achieving a certain number of sales, these scam stores will disappear. They also use social media to distribute ads on social media platforms and redirect interested shoppers to their fake stores. After you place a purchase, scammers will transfer the money from PayPal to their personal accounts. So do not trust a store just because you have seen its ads or shared on social media platforms. The best way to detect a scam store is to search for reviews before purchasing. 


Signs to get spotted

For products advertised at an amazingly or unbelievably low price, or with incredible benefits or features that sound too good to be true, or sound like a big win in the lottery. Then probably, it may be a scam.


For those stores based on social media platforms, when shoppers get redirected to their online stores while finding very little or limited information about company information, delivery and other policies. It could be a scammer. 


If you are required to make those immediate payments, or payments by electronic funds transfer or through e-transfer services, in some cases, you may also be required to pay an upfront fee before you get to acquire the access to a unbelievably cheap deal. Then, please be aware that it may possibly be a scam. Because no law-binding merchants would ask any shoppers to pay for their promotions or e-vouchers. 


An online retailer does not provide adequate information concerning policies like privacy, terms & conditions of use, dispute resolution or contact details. If the retailers do not allow payment through any secured payment services such as PayPal, Stripe or a credit card transaction. 

How Shoplazza do to help merchants and customers?

Shoplazza is always committed to protect the merchants and shoppers against the online shopping scams and scammers. Even though we have noticed an increasing number of unverified complaints appearing on certain websites claiming that Shoplazza is a scam website. We  have already taken proper legal procedures and actions to protect its reputation. 


Shoplazza is the official partner to Google and Amazon for acquiring system and data security. Regarding transactional security, Shoplazza works closely with its global payment partners to ensure merchants and shoppers are properly protected, the partners  like PayPal, Stripe, Affirm and many more. 


Through these systems, any shopping or transactional disputes will be handled by payment partners for reviewing and proceeding to the resolutions between merchants and shoppers. In any instances, if a merchant has been complained or involved in too many transactional disputes, payment partners will freeze the funds or accounts of those problematic merchants and give feedback to Shoplazza. Through the end of Shoplazza, we will investigate matters and communicate with relevant merchants. If the answers or measures do not satisfy Shoplazza regulations, their stores will be closed permanently.


Other measures have also been taken to ensure healthy and pleasant online shopping experiences with Shoplazza powered stores. All our merchants have been introduced and agreed upon the updated policies against online shopping scams. On the other hand, Shoplazza is expanding its payment and risk control team to consistently maintain and scan each online transaction, also closely following up with emerging transaction risks related challenges. 


To protect yourself:

If you ever encountered a suspicious transaction or a seemingly nerve-arriving product, please contact Shoplazza and your payment service provider at the same time. Our merchant success consultants will walk you through the process and help you at each step. 


After all, there are a few tips that may help you at the end.

  • Don't click on the link sent through messages or online chatting boxes.
  • Don’t pay upfront fees to get access to a promotion, a coupon or a voucher. 
  • Don’t pay for your products through non verified payment channels, personal e-transfer, personal cheques or through wire services. 
  • Only pay through verified or credible online banking systems, or a qualified 3rd party payment channel. 

If you do run into a suspicious situation, please do not hesitate to reach out to Shoplazza help team at any time, or drop us an email